Cancellation Policy

Cancellation Policy details

Cancellation Policy – AOUID

1. Order Cancellation by the Customer

• You can cancel your order before it is confirmed by the restaurant or store. No cancellation fees will be charged in this case.

• If your order has already been confirmed and prepared, cancellation may not be possible, and a refund may not be issued.

• If you wish to cancel after the order has been dispatched for delivery, you will be charged the full amount, and no refund will be provided.

2. Cancellation by AOUID

AOUID reserves the right to cancel orders in the following situations:

• The restaurant or store is unable to fulfill the order.

• The delivery address is incorrect, incomplete, or outside our service area.

• Suspected fraudulent activity or violation of our terms and conditions.

• Any unforeseen operational issues, such as extreme weather conditions or system failures.

In case of cancellation from AOUID’s side, a full refund will be processed to your AOUID wallet or your original payment method, depending on the circumstances.

3. Refunds for Cancellations

• If eligible for a refund, the amount will be credited to your AOUID wallet within 24-48 hours or refunded to your original payment method within 5-7 business days.

• Delivery charges may be non-refundable, depending on the stage of cancellation.

For any cancellation-related issues, please contact our customer support via the AOUID app or website.